Business Centre Manager
Base Salary: £35,000; based on experience
Commissions: TBC at the offer stage / not guaranteed
Location: City of London
Hours: 8:30am - 5:30pm (Monday - Friday).
Start Date: Immediate / After Notice Period
Two Stage Interview: 1st interview via Teams; final interview is office-based
Our client is a nationwide flexi-office / serviced office provider. They are currently seeking a Business Centre Manager to be based in one of their Central London locations.
This role will initially be based in their City of London business centre for 3 months but will become a roaming Business Centre Manager role supporting other business centres within Central London.
This company is a (commercial property) managed operator that is part of a larger group with multiple serviced / flexible office brands across approximately 50+ business centres throughout Scotland, England, and Wales.
Their services encompass office space leasing, business advisory services, commercial property finance and development.
BENEFITS INCLUDE:
Training Support Package - Ongoing professional Development
Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
Annual Professional Membership Subscription
33 days of annual leave (including all statutory bank holidays)
Discounted Private Medical Insurance Cover
Life Assurance
Income Protection Insurance
Payroll Giving
Cycle to Work Scheme
Annual Flu Jabs
Eye Tests
ROLE OVERVIEW:
In conjunction with the Regional Operations Manager, Compliance Manager and National Property Manager, the Business Centre Manager is responsible for delivering excellence in centre standards and adherence to company operating policies and procedures
The Business Centre Operations Manager is responsible for managing and delivering high levels of client, member, and guest service, helping to meet the high standard of expectations and requirements of the client and company. You play an important role in providing the first impression for the Business Centre and company as well as the client companies.
Client/Member happiness is key and is a vital element of the business which needs to be managed and mirrored by the team you are responsible for.
You will be expected to have complete ownership of your business centre and will know what is always happening and when, and are responsible for ensuring it is clean, safe, and secure at all times.
You will also support the sales team to showcase your centre, assisting with tours to sell the product you are responsible for.
KEY RESPONSIBILITIES:
Customer Service:
Deliver professional and friendly viewings, identifying upselling opportunities
Proactively seek feedback and resolve customers' complaints at first contact
Build relationships with customers through regular communication to ensure the capture of any upselling opportunities
Have a presence within the local neighbourhood to promote the company brand
Manage business centre standards to the highest level with the support of the Centre Operations Assistant role
Ad hoc duties as and when required by the business
People Management
Manage and oversee the day-to-day activities of the Centre Operations Assistant with a specific focus on ensuring that all risk mitigation measures identified in the Covid Secure Office risk assessment are in place at all times
Manage the centre team payroll and absence returns.
Commercial
Assist with reducing debt
Ensure the capture of billing for all service revenue
Regular revenue audits
Building Management / Health & Safety
Manage and support the Centre Operations Assistant to deliver the ‘Covid Secure Office’ at all times.
Maintain an understanding and work to policies relating to statutory H&S obligations to ensure the company is H&S compliant
Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for staff, customers and visitors.
Ensure all building-related issues are reported via the property portal and remedial actions, as required, are completed in a timely manner.
Responsible for arranging all annual mandatory H&S requirements for the business centre, and ensure certification is uploaded to the property portal in a timely manner.
Compliance
Ensure the centre operates in line with company policies, procedures and processes
Maintain up-to-date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
Escalate identified issues and risks
Work with the Compliance Manager to ensure that all Customer Agreements are current, correct and accompanied by the correct supporting documentation.
Validate customer identification to ensure adherence to AMLR policy
Complete all mandatory training modules annually
Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with the virtual policy
EXPERIENCE & SKILLS REQUIRED:
1.5yrs - 2yrs+ experience in serviced officed / flexible office industry / facilities management / hospitality management / commercial property management.
Possess good decision-making and problem-solving skills and be capable of applying own judgement.
Friendly and easy-going personality while also being very perceptive and disciplined
Ability to deal with difficult people and/or situations.
Possess excellent organisational skills and an ability to manage and prioritise a busy workload within required deadlines.
Good communication skills both written and verbal Excellent IT skills; experience using Microsoft Office software.
Knowledge and experience of working in the serviced office industry
Experience in the management of a small team
Demonstrate the ability to remain calm, tolerant, and professional in a stressful and demanding environment
Experience in managing meeting and conference facilities
Self-confident with a high level of personal impact
Time management and organisational skill
Personable and approachable with a positive nature
Flexible, focused, sensible, professional and self-motivated.
Self-reliant and responsible.