(Telecoms) Accounts Operations Manager
Reports to: Managing Director
Location: Somerset
Salary: £60,000+ depending on experience and qualifications
Flexible Working: Any 2-3 days in the office each week
Vehicle Allowance or Company Car
Our client is a well-established multinational managed service solutions provider for telecoms operators and OEMs. Their principal solutions are in the provision of solutions and resources in telecoms, power transmission and distribution, renewable energy, and tower infrastructure.
The Role
The role of (Accounts) Operations Manager will work with clients to determine the scope of works for programs and assume overall responsibility & accountability for all aspects of the account including but not limited to financial and program targets, client management and all aspects of operational management for the delivery of the clients' program.
Responsibilities:
Meet and exceed ALL aspects of the HSEQ requirements as stipulated and agreed across the company
Overall responsibility for ensuring P&Ls, budgets and forecasts is in line with agreed business requirements each week
Deal directly with any operational issues across the UK operations
Actively manage the client relationship and attend weekly client meetings
Control the vetting and hiring of direct employees and contracting partners
Oversee the communication between technical, design and delivery teams
Approve and assist where necessary with potential business tendering requirements
Ensure relevant client reporting is performed to agreed standards, schedule, and accuracy.
Ensure a proactive approach to operational and service issues and escalation of service delivery issues to the MD as they occur
Attendance at the weekly finance meetings and lead ALL aspects of the information required /expected from the business
Responsibility for ensuring performance reviews for direct reports are carried out
Liaise with finance on budget reconciliation and PO processes
Ensure full understanding of all the regulations governing the quality systems of both the customer and the Company.
Use COMS as a Program Tracker to track all project deliverables, to be visible upon request to Senior Management and/or the customer
Enforce adherence to legal guidelines and champion compliance with the company’s policies and procedures to maintain the company’s legality and business ethic
Responsible for other projects as assigned by the company
Knowledge and Skills Required:
10+ years’ experience ideally with a utilities background
Strong background and experience in Finance
Strong proven track record in process development and continuous process improvement
Strong leadership skills
Excellent people manager, open to direction with a collaborative management style
Excellent communication skills both verbal and written
Excellent interpersonal skills.
A demonstrated commitment to high professional ethical standards and a diverse workplace
Ability to look at situations from several points of view
Persuasive with details and facts
Excellent computer skills and proficient in excel, word and outlook