Business Centre Operations Assistant

Location West End of London
Discipline: Business Support, Flexible Offices, Flexible Office - Operations
Job type: Permanent
Salary: £25,000
Contact name: Valentine Nwanze

Contact email: valentine@insideavenue.co.uk
Job ref: IAR476
Published: over 1 year ago

Business Centre Operations Assistant

Base Salary: £25,000
Location: Holborn, Central London
Hours: 8:30am - 5:30pm (Monday - Friday). 
Start Date: Immediate / After Notice Period
Two Stage Interview: 1st interview via Teams; final interview is office-based

  • Our client is a nationwide flexi-office / serviced office provider. They are currently seeking a Business Centre Operations Assistant to be based in their Westminster business centre location.

  • This company and role offer the opportunity for career progression to a Business Centre Manager position with an increased salary and ongoing career and professional development and training.

  • This company is a (commercial property) managed operator that is part of a larger group with multiple serviced / flexible office brands across approximately 50+ business centres throughout Scotland, England, and Wales.

  • Their services encompass office space leasing, business advisory services, commercial property finance and development.


BENEFITS INCLUDE:

  • Training Support Package - Ongoing professional Development

  • Enhanced Maternity, Adoption, Shared Parental and Paternity Pay

  • Annual Professional Membership Subscription

  • 33 days of annual leave (including all statutory bank holidays)

  • Discounted Private Medical Insurance Cover

  • Life Assurance

  • Income Protection Insurance

  • Payroll Giving

  • Employee Assistance Programme

  • Cycle to Work Scheme

  • Annual Flu Jabs

  • Eye Tests


ROLE OVERVIEW:

  • Reporting to the Business Centre Manager, your primary responsibility is to deliver a world-class customer experience and support the Business Centre Operations Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes


  • The Business Centre Operations Assistant will also support the Business Centre Manager by carrying out ad hoc duties in addition to supporting a nearby centre 10mins away.



KEY RESPONSIBILITIES:



Customer Service:

  • Deliver outstanding service experience to all stakeholders.

  • Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal.

  • Proactively seek feedback and resolve customers' queries at first contact.

  • Build relationships with customers through regular communication to ensure the capture of any upselling opportunities.

  • Manage business centre standards to the highest level.

  • Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room bookings.

  • Oversee customer move-ins smoothly and in line with customer requirements.

  • Ad hoc duties as and when required by the Business Centre Manager.


Commercial

  • Ensure the capture of billing for all revenue.

  • Identify and upsell all company services.


Health & Safety:

  • To have a comprehensive understanding and ensure compliance with the company's health and safety policy and processes.

  • Complete all iAuditor checks and resolve any issues within acceptable timeframes.

  • Management of the accident book and the reporting of all incidents, accidents, and near misses. Compliance with RIDDOR.

  • Review and update as necessary the emergency evacuation procedures.

  • Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users.

  • Ensure all building-related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner:

  • Arranging all annual mandatory H&S requirements for the business centre and ensuring certification is uploaded to the property portal in a timely manner.

  • Strict monitoring of contractors to ensure their working practices are in line with our policies and processes.

  • General administration and coordinating of contractors for planned works.


Compliance

  • Ensure the business centre operates in line with company policies, procedures and processes

  • Maintain up-to-date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements

  • Escalate identified issues and risks to the Business Centre Manager

  • Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct, and accompanied by the correct supporting documentation.

  • Validating customer identification to ensure adherence to AMLR policy

  • Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy

  • Complete all mandatory training modules annually:

    - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct.


Complete Mandatory Annual Training Modules

  • Data Protection Awareness

  • Healthy Working

  • Fire Safety Plus

  • Health & Safety Induction

  • Whistleblowing

  • Cyber Security

  • Fraud Prevention

  • Anti-Money Laundering

  • Anti-Bribery

  • Code of Conduct

  • Unconscious Bias

  • Modern Slavery



EXPERIENCE & SKILLS REQUIRED:

  • Previous customer service / hospitality / venue management experience is essential

  • Possess good decision-making and problem-solving skills and be capable of applying own judgement.

  • Friendly and easy-going personality while also being very perceptive and disciplined

  • Possess excellent organisational skills and an ability to manage and prioritise a busy workload within required deadlines.

  • Good communication skills both written and verbal Excellent IT skills; experience using Microsoft Office software.

  • Knowledge and experience of working in the serviced office industry

  • Fire Marshal (Training provided)

  • First Aid at Work Certificate (Training provided)

  • Personable and approachable with a positive nature

  • Flexible, focused, sensible, professional, and self-motivated.