Community Associate

Location Manchester
Discipline: Business Support, Serviced Offices, Flexible Offices, Corporate Events & Meetings, Flexible Office - Operations
Job type: Permanent
Salary: £25,000
Contact name: Katie Allen

Contact email:
Job ref: 1398002
Published: about 1 year ago

(Flexible Office) Community Associate

Base Salary: £25,000
Location: Manchester
Start Date: Immediate / After Notice Period
Benefits: See Below

  • Our client is a purpose-driven flexible office / workspace provider with locations throughout London, NW England and the Midlands. Due to their unrelenting successes and nationwide growth plans, they are now seeking a Community Associate for their Manchester location.

  • This company provides luxury ethical design-led and sustainable coworking offices, meeting, and event spaces for individuals, start-ups and SMEs with a social impact mission / business. In addition, they offer bespoke community wellness programmes tailored to the communities they are situated in.


  • 25 days annual leave  + all statutory annual holidays

  • 2x paid charity / volunteer days per year

  • ESOP - Employee Stock Options

  • Discretionary Bonuses

  • Pension

  • Health Fund

  • EAP - Employee Assistance Programme

  • Cycle to work scheme

  • Gymflex membership

  • Tastecard

  • Perks at work

  • £30 Betterspace allowance

  • Employee Referral Scheme

  • Onsite fruit, snacks and drinks

  • Company-wide hangouts


Career Experience:

  • Demonstrable customer facing/service (ideally with front desk/reception) experience

  • Prior experience of working in either the co-working / serviced offices, events, high-end hospitality/retail and /or luxury hotel (including boutique hotel) or members club sectors.

  • Prior experience of working in a start-up/SME would be beneficial

Knowledge & Skills:

  • Able to work effectively with computerised systems eg Microsoft Office suite

  • Use and maintenance of a CRM eg Office RnD and Hub Spot

  • High level of organisational skills with the ability to deal with conflicting priorities/deadlines in a fast-paced role/environment.  

  • Strong customer care ethic and ability to build relationships at all levels

Motivations & Interests:

  • Interest in Mission-driven business, Purpose, and sustainability

  • Positive approach to learning in the role and identifying your own training needs as appropriate


  • To be the first/last point of contact for our members and guests, providing them a warm and welcoming experience. To support the Area Operations Manager (AOM), Community Manager (CM) and Community Sales Manager (CSM) in creating an environment where our members can thrive. 

  • As  Community Associate (CA), you'll be the face of the company and have a strong presence on Front Desk. In this role you are responsible for all members and guests first (and last) experience of the company's coworking spaces.

  • Our Community Associates are an integral and part of the day-to-day success of each coworking and event space location and work within a cohesive team that is committed to providing exceptional service to members and guests. In this role you will work alongside the AOM, CM and SCM to help a fun and inspiring environment in which our members can thrive.

  • As a Community Associate you must be passionate about people, obsessed with organisation and in delivering a 5* customer service experience to everyone you meet. 


Community / Members' Duties:

  • Provide a warm, friendly welcome to all members, guests, colleagues and external visitors to the site

  • Consistently deliver a ‘members first’ service to meet//exceed service KPIs / standards to deliver member satisfaction (ensure a rapid and suitable response to all member queries and requests) and support the delivery of the Member Engagement Programme where needed.

  • Responsible for the opening / closing (including any security measures) the Front Desk in line with SOPs

  • Encourage member usage of member app and any other associate technology to increase member engagement

  • Manage ‘move in’ administration for new members in line with SOP

  • Checking in / out, Day pass and Flex Members

  • Communicate guest and tour arrival to appropriate colleague/member

  • Manage all internal and external/commercial meeting room bookings, ensuring you work closely with Community Sales Manager on commercial event bookings

  • Help the Community Manager maintain members portal and encourage member usage of member app and any other associate technology to increase member engagement

  • Responsible for ordering supplies and incidental for socials and external events

  • Replenishment of stock ordering (with the Community Manager) i.e. stock for the site bar

  • Responsible for uploading all orders and receipts to ‘Xero (accounting software)’ liaising with finance department when needed

  • Monitoring Front Desk email account

  • Respond to all enquiries via email/phone/in person (from members and external parties).

  • Notify members of deliveries

  • Alert Community Manager / Community Sales Manager and GM to any contracted works in the building

  • Access pass handling and distribution for members

  • Manage all member communication including the members newsletter, snapshot, and weekly updates including screens throughout your site.

  • Assist with viewings / tours where / when required  


  • Support onboarding sessions for new members and ensure security and health and safety information is clearly stated and understood by new members.

  • Conduct morning walkthroughs escalating any recurring and new issues e.g. maintenance, to your GM

  • Monitor building standards, coordinate building issues and report or escalate any operational issues (I.T, FM, AV contractors etc)

  • Ensure general tidiness of reception and communal areas,

  • Check that all meeting rooms and phone booths are fit for purpose

  • Capture sustainability data from members and buildings to be used in Impact reporting

  • Cover team members’ lunch breaks, sickness and annual leave

  • Have a full understanding of the company's policies, procedures and pledges ensuring members comply

  • Covering team members’ lunch breaks and leave where required