CoWorking Space Host
(Flexible Offices & Events)
Base Salary: £28,000
Location: City of London
Hours: 9:30am - 6:30pm / 7:30am - 4:30pm (Monday - Friday).
Start Date: Immediate / After Notice Period
Two Stage Interview: 1st interview via Teams; final interview is office-based
Our client is a nationwide flexi-office / serviced office provider. They are currently seeking a CoWorking Spaces Host for their City of London location which provides coworking, meeting, and event space for start-ups and SMEs.
This coworking location hosts a purpose-driven community of members within an environment of entrepreneurial innovation. The location offers a fun and engaging programme of events and dynamic content curated to offer opportunities to community members of all sizes.
This company is a (commercial property) managed operator that is part of a larger group with multiple serviced / flexible office brands across approximately 50+ business centres throughout Scotland, England, and Wales.
Their services encompass office space leasing, business advisory services, commercial property finance and development.
BENEFITS INCLUDE:
Training Support Package - Ongoing professional development
Career Progression - within the full scope of the company
Birthdays off
33 days of annual leave (including all statutory bank holidays)
Company Pension Scheme
Discounted Private Medical Insurance Cover
Life Assurance
Income Protection Insurance
Payroll Giving
Cycle to Work Scheme
Annual Flu Jabs
Eye Tests
Employee Assistance Programme
Annual Professional Membership Subscription
Volunteering Days off
Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
ROLE OVERVIEW:
The CoWorking Space Host is responsible for supporting the Community Manager on the daily business operations of the location ensuring delivery of the key performance goals of the business along with ensuring our coworking members receive world-class service and benefit from being part of a creative environment designed to inspire innovative thinking and collaboration to benefit all members..
KEY RESPONSIBILITIES:
Member Engagement & Retention:
Actively develop a community ethos within this coworking location
Be aware of the Company mission and values and contribute to the overall success of team and company.
To liaise with members to ensure open communication and positive results
To provide excellent customer service and members experience
To ensure all beverage and refreshment areas are maintained and well stocked at all times.
Ensure set up and service of rooms to member/visitor specifications at all times
Deal with guest queries in a proactive and positive manner
Ensure every customer experience is a positive one, seeking feedback and making changes accordingly.
Efficient and high standard of room service to conference meeting rooms and event space.
Effective and unobtrusive clearance of guest areas.
Organize time and systems to ensure a consistently high standard of service
Greet members and guests with a warm and welcoming demeanour.
Understanding and passion for this location and the brand standards.
Empower any direct reports to deal confidently with customer queries
Ensure company and location policies & processes are followed at all times
To support in membership retention and overall membership satisfaction
Ensure meeting rooms and workspaces are maintained, well presented and refreshed for each member or bookingAd hoc duties as and when required by the business
Finance
Support with driving revenue at this location
Sales & Marketing
Maintain the relationships within the location village and local neighbourhood whilst promoting the company brand.
Promote and upsell the full range of products and services to members
Maximise revenue opportunities generated by the location
Compliance and Health & Safety
Support the community manager and the management team to ensure location is H&S compliant through a thorough understanding of the policies relating to our statutory H&S obligations
Follow the government guidelines to ensure compliance with the company's Covid-19 protocols
Ensure the availability of personal protective equipment (PPE) in accordance with COVID-19 standard and practices
Training
Complete all compulsory annual training modules:
Data Protection Awareness
Healthy Working
Fire Safety Plus
Health & Safety Induction
Whistleblowing
Cyber Security
Fraud Prevention
Anti-Money Laundering
Anti-Bribery
Code of Conduct
Unconscious Bias
EXPERIENCE & SKILLS REQUIRED:
Ideally, experience of managing a team of 2+ in Hospitality, Retail, Leisure, Property (or similar)
Experience of working within hospitality or club members’ space
Not essential but 2 years’ service in similar environment is an advantage
Building professional relationships
Able to communicate clearly with all levels of Members
Consistently well presented in line with company standards
Consistently guest focused
Flexible
Focused on detail
Enthusiastic, reliable and flexible
An ambassador for the ultimate members experience
Empowered in own ability to deal confidently with customer
Social Media Marketing experience
Confident user of Microsoft office 365 (Word, Excel and Outlook)
A Business/Hospitality Management Degree is desirable
Minimum Grade C in English and Maths (or equivalent)
Fire Marshal (Training provided)
First Aid at Work Certificate (Training provided)