(Flexi Office) Community Manager

Location Manchester
Discipline: Serviced Offices, Flexible Offices, Corporate Events & Meetings, Flexible Office - Operations
Job type: Permanent
Salary: £30000.00
Contact name: Katie Allen

Contact email: katie@insideavenue.co.uk
Job ref: 1398000
Published: about 1 year ago

(Flexible Office) Community Manager

Base Salary: £30,000
Location: Manchester
Start Date: Immediate / After Notice Period
Benefits: See Below

  • Our client is a purpose-driven flexible office / workspace provider with locations throughout London, NW England and the Midlands. Due to their unrelenting successes and nationwide growth plans, they are now seeking a Community Manager for their Manchester location.

  • This company provides luxury ethical design-led and sustainable coworking offices, meeting, and event spaces for individuals, start-ups and SMEs with a social impact mission / business. In addition, they offer bespoke community wellness programmes tailored to the communities they are situated in.


  • 25 days annual leave  + all statutory annual holidays

  • 2x paid charity / volunteer days per year

  • ESOP - Employee Stock Options

  • Discretionary Bonuses

  • Pension

  • Health Fund

  • EAP - Employee Assistance Programme

  • Cycle to work scheme

  • Gymflex membership

  • Tastecard

  • Perks at work

  • £30 Betterspace allowance

  • Employee Referral Scheme

  • Onsite fruit, snacks and drinks

  • Company wide hang outs


Career Experience:

  • Demonstrable experience in developing and building an engaged (coworking space) member community and providing exceptional member experiences.

  • Demonstrable experience of working in a similar customer-facing role in either co- working / serviced offices, events, high-end hospitality/retail and /or luxury hotel (including boutique hotel) sector.

  • Prior experience of working in a start-up/SME would be beneficial

Knowledge & Skills:

  • It would be ideal to have experience working with the CRM - Office RnD

  • Highly numerate and literate with ability to generate reports to an exec/senior level.

  • High level of organisational skills with the ability to deal with conflicting priorities in a fast-paced role/environment.  

Motivations & Interests:

  • Interest in Mission-driven business, Purpose, and sustainability

  • Positive approach to learning in the role and identifying your own training needs as appropriate


  • To be the primary point of contact and “go to” for the (co-working space) Community and all member day to day needs, supporting delivery of member engagement and happiness.

  • To support the Area Operations Manager (AOM) in creating an environment where our members can thrive, providing exceptional service to all that use our spaces.

  • As  Community Manager (CM), you will be the primary point of contact and “go to” for the Community and all members day to day needs. A commitment to providing exceptional service to our community, members and guests is a must.

  • In this role you will work alongside the Area Operations Manager (AOM), Community Sales Manager (CSM) and Community Associate (CA) with a focus on nurturing a fun and inspiring environment in which our members can thrive. You will work with the site team and Marketing team to ensure community engagement programmes are delivered and member happiness achieved.

  • As a CM you must be passionate about people, building and maintaining relationships as well as encouraging everyone around you to do the same :

  1. Community Managers also need to understand local competitor movements

  2. Task and deadline orientated roles

  3. All staff must all be able conduct well trained viewings.


Community Management:

  • Main point of contact for Members enabling you to build a strong community of Members.

  • Provide a ‘members first’ mentality to meet /exceed service KPIs / standards to deliver member satisfaction (ensure a rapid and suitable response to all member queries and requests) and delivery of the Member Engagement Programme inline with agreed ‘Member Inspiration’ KPI

  • Have a full understanding of the company product (specifically to your site), and its mission and values.

  • Responsible for the opening/closing (including any security measures) the Front Desk in line with SOPs

  • Managing the move in process and onboarding for new members; working with Community Engagement Manager to onboard new members in line with ‘Member Inspiration’ KPI and agreed SOPs

  • Work with Community Engagement Manager (and Community Sales Manager where needed) to deliver the company’s members engagement programme

  • Create and run member socials and open events programme with support from the Community Sales Manager and Community Associate where needed

  • Ensure wellbeing initiatives are delivered for members through the use of agreed partners /providers

  • Support the Community Engagement Manager in the delivery of the video and phootoshot Studio offering to members

  • Deliver commercial events in your building with support from GM and CSM where needed

  • Maximise opportunities to connect members with each other.

  • Work alongside the Marketing team to grow social media engagement

  • Enrol members on to our company content products and consultation programmes

  • Undertake local community engagement i.e. local brand outreach to develop a portfolio of discounts and benefits for members

  • Responsible for ensuring that members are using and engaging with the members app and portal and is updated to ensure data capture/reporting is accurate

  • Ensure the CRM i.e. Office RnD and HubSpot are up to date to ensure reporting is accurate.

  • Managing all member communication including the members newsletter, snapshot, and weekly updates

  • Conduct tours /viewings in a timely manner

  • Develop an understanding of competitors (an their movements) in the local area of your site

  • Enrolling members on to company's members' portal and encourage member usage of the member app and any other associate technology to increase member engagement

  • Supporting the GM on delivering external events where necessary 


  • Ensure security and health and safety information is clearly stated and understood by new members.

  • Cover team members’ lunch breaks, sickness and annual leave where required and their duties

  • Have a complete understanding of company policies, procedures and pledge ensuring members comply