Flexible Workspace Manager

Discipline: Serviced Offices, Flexible Offices, Flexible Office - Sales, Flexible Office - Operations
Job type: Permanent
Contact name: Katie Allen

Contact email: katie@insideavenue.co.uk
Job ref: 1501925
Published: 27 days ago

Flexible Workspace Manager
West End, London / Zone 1 location of London
£36,000 - £40,000

Benefits Include:

  • 32 days of holidays (including Bank Holidays) +1 day extra every year

  • 1 charity day per quarter

  • Enhanced leave

  • Personal development & training opportunities

  • Monthly wellness packages

  • Quarterly socials

  • Personal development coaching sessions


We are recruiting for a Flexible Workspace Manager to join the West End location of an ever-growing team of a thriving, sustainability-and-design-led flexible workspace provider.

This company has multiple locations across prime Central London, NW England, and Berkshire with thousands of resident members as clients and ongoing growth plans for more locations and continued career advancement opportunities for their team.

They believe in exceptional standards of workplace design, best-in-class member services and investing in their people. 

Offering a supportive work environment for their team, they also provide an abundance of training and development opportunities, monthly wellness packages, and quarterly socials amongst plenty of other perks!
  

THE ROLE

As a Flexible Workspace Manager of one of their prime London locations, you will be entrusted with running it as if it were your own business, taking an entrepreneurial approach to sales and keeping the business profitable; delivering against KPIs whilst ensuring members are happy and the workspace delivers excellent operational standards.
  
They are looking for a passionate person who relishes being proactive: operating the space efficiently, building & maintaining an incredible community of members, and leading the way in retaining them.

Supported by an Assistant Manager, the Flexible Workspace Manager will oversee workspace and events space tours, and negotiate successful tours to closing.

  
REQUIRED SKILLS & EXPERIENCE

  • An understanding of placemaking business operations management (in any industry), and ideally experience operating a business unit or department.

  • Sales experience; and a successful track record of prospecting, developing, and closing clients.

  • A demonstrated customer service experience – a proven ability to add value to your customers.

  • An entrepreneurial spirit, excited to run your own business.

  • Previous experience managing a small team.

  • A track record of successful project management experience.

  • Experience with commercial responsibilities, managing a P&L (profit & loss).

 

  
RESPONSIBILITIES
  
Workspace Operations

  • Onboard new members effectively, getting them off to a great start.

  • Manage the overheads in your space to achieve your budgets.

  • Ensure the building runs smoothly and the facilities and amenities are kept to a great standard.

  • Work directly with management on any issues to ensure the highest level of member experience and satisfaction. 

  • Update and complete membership records as appropriate to ensure information is accurate and current.

  
Community Engagement:

  • Build meaningful connections for members through events, personal introductions, and networking.

  • Check-in regularly with members to understand their pain points, what’s working, and how the company can continue to improve.

  • Develop the company's presence with the wider local community: acting as an ambassador for what the company does and believes in!

  • Oversee events from weekly, workspace-wide events to unique events that you design and put on for your community of members.

  • Update and complete membership records as appropriate to ensure information is accurate and current.

  
Sales & Revenue

  • Be responsible for driving income in your space to achieve your budgets.

  • You’ll own membership enquiries that come to your space, as well as proactive sales opportunities to increase interest.

  • Work to increase occupancy to 100% by conducting great tours and effectively selling the space.

  • Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.

  • Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.

  • Manage contracts and invoices relating to new and existing members.