Small Works & Aftercare Manager

Location Hammersmith and Fulham
Discipline: Property Development & Construction
Job type: Permanent
Salary: £45,000
Contact name: Lee McCormack

Contact email:
Job ref: IAR307
Published: about 1 year ago

Small Works & Aftercare Manager.
Fulham, SW6.
£45,000+ (depending on experience)

Our client is recognised as one of South West London’s foremost high-end building contractors delivering prestigious projects to the highest quality.

They are now looking to appoint an experienced Small Works & Aftercare Manager for their small works division; this is to manage the small works they undertake for clients. The role will also involve overseeing and managing the planned and reactive maintenance cooordinator.

Job Purpose:

  • Manage all Small Works projects together with After Sales & Maintenance.

  • Reports to Operations Director.

Short-term Planning and Monitoring

  • Agree on job programmes with Site Managers and monitor progress.

  • Communicate the programme and subsequent changes to all affected parties

  • Intervene and agree on action plans to recover delays where possible.

  • Ensure timely requests for and delivery of all information that is on the programme's critical path.

  • Identify variations to the contract that will impact the programme and ensure the programme is revised and they are recorded to accommodate them.

  • Compile reports as required, demonstrating progress against the programme and budget.


  • Compile procurement schedules.

  • Ensure enquiries and/or tender packages are sent to sub-contractors and suppliers so that orders can be placed in time to meet programme.

  • Select sub-contractors to ensure a level of competence and size of the existing workload are consistent with the nature of the contract.


  • Monitor job costs and progress against budget, and make sure the valuations are submitted on time.

  • Ensure incoming invoices or applications for payment from sub-contractors and labour agencies are checked and signed off to release payment.

  • Ensure all variations are identified.

  • Compile, submit and negotiate the agreement of the final contract account.

  • In conjunction with the Financial Controller, manage any insurance claims arising from the contract.

Client Relations & Liaison (including clients’ professional representatives):

  • Represent the company at site meetings, with the Site Manager.

  • Take and distribute meeting minutes when it is agreed as the company’s responsibility to do so.

  • Maintain a flow of timely information to the client as to progress and cost.

  • Receive client/architect instructions and communicate them to all those affected.

  • On completion and hand-over, ensure in advance that the Contract Administrator has compiled the Service Manual for the contract containing all relevant information, user instructions and guarantees and arrange for its delivery to the client once you have checked and are satisfied completely.

Operations and Workforce Management:

  • Monitor organisation and methods to ensure maximum efficiency.

  • Ensure that an adequate workforce is available to enable completion of contracts to programme, whilst minimising payroll cost.

  • Provide technical support to Site Managers and hold progress review meetings and review labour requirements with them.

  • Ensure all personnel recruitment and induction procedures are completed to ensure compliance with relevant legislation, e.g. “Right to Work”, Inland Revenue Construction Industry Scheme, Health and Safety at work.

  • Liaise with sub-contracted trades to ensure good relations are maintained and our performance requirements are clearly communicated.

  • Review sub-contractor performance on completion of contracts, giving feedback where appropriate.

  • Responsible for Site Manager appraisals.

Quality Control and Compliance

  • Monitor methods and output to ensure that required quality standards are achieved at minimum cost and that the requirement for snagging is minimal.

  • Quality control should be assessed and addressed to ensure work is being carried out to the required high standard.

  • Communicate snagging list to all affected parties, monitor for timely completion and obtain client sign-off.

  • Monitor output to ensure compliance with Building Regulations and any other prevailing legislation.

Health & Safety Compliance

  • Monitor site practices and routines to ensure compliance with relevant legislation and regulations, including the company H&S Policy, to minimise the likelihood of accidents and the resulting fines and compensation claims. Use external company H&S resources if required.

  • Ensure training needs are identified and implemented and arrange for personnel to attend such courses as necessary.

  • Carry out monthly site inspections and records.


  • Carry out such other duties as are consistent with the jobholder’s knowledge and skills and are necessary for the satisfactory completion of contracts or for the attainment of the goals of the business.

  • Send project completion information certificates, retention information and surveys retention amount to the After Sales Co-Ordinator.

  • Manage and support the After Sales Co-Ordinator in the execution of planned and reactive maintenance and maintenance contracts.