(Telecoms) Operations Manager

Location Bath and North East Somerset
Discipline: Telecoms & Civil Engineering
Job type: Permanent
Salary: £60,000
Contact name: Lee McCormack

Contact email: lee@insideavenue.co.uk
Published: about 1 year ago

(Telecoms) Accounts Operations Manager
Reports to: Managing Director
Location: Somerset
Salary: £60,000+ depending on experience and qualifications
Flexible Working: Any 2-3 days in the office each week
Vehicle Allowance or Company Car

Our client is a well-established multinational managed service solutions provider for telecoms operators and OEMs. Their principal solutions are in the provision of solutions and resources in telecoms, power transmission and distribution, renewable energy, and tower infrastructure.

The Role

  • The role of (Accounts) Operations Manager will work with clients to determine the scope of works for programs and assume overall responsibility & accountability for all aspects of the account including but not limited to financial and program targets, client management and all aspects of operational management for the delivery of the clients' program.


  • Meet and exceed ALL aspects of the HSEQ requirements as stipulated and agreed across the company

  • Overall responsibility for ensuring P&Ls, budgets and forecasts is in line with agreed business requirements each week

  • Deal directly with any operational issues across the UK operations

  • Actively manage the client relationship and attend weekly client meetings

  • Control the vetting and hiring of direct employees and contracting partners

  • Oversee the communication between technical, design and delivery teams

  • Approve and assist where necessary with potential business tendering requirements

  • Ensure relevant client reporting is performed to agreed standards, schedule, and accuracy.

  • Ensure a proactive approach to operational and service issues and escalation of service delivery issues to the MD as they occur

  • Attendance at the weekly finance meetings and lead ALL aspects of the information required /expected from the business

  • Responsibility for ensuring performance reviews for direct reports are carried out

  • Liaise with finance on budget reconciliation and PO processes

  • Ensure full understanding of all the regulations governing the quality systems of both the customer and the Company.

  • Use COMS as a Program Tracker to track all project deliverables, to be visible upon request to Senior Management and/or the customer

  • Enforce adherence to legal guidelines and champion compliance with the company’s policies and procedures to maintain the company’s legality and business ethic

  • Responsible for other projects as assigned by the company

Knowledge and Skills Required:

  • 10+ years’ experience ideally with a utilities background

  • Strong background and experience in Finance

  • Strong proven track record in process development and continuous process improvement

  • Strong leadership skills

  • Excellent people manager, open to direction with a collaborative management style

  • Excellent communication skills both verbal and written

  • Excellent interpersonal skills.

  • A demonstrated commitment to high professional ethical standards and a diverse workplace

  • Ability to look at situations from several points of view

  • Persuasive with details and facts

  • Excellent computer skills and proficient in excel, word and outlook